Frequently Asked Questions
Find answers to common questions about Rainpopson products and services.
General Questions
Rainpopson is a brand that specializes in high-quality garden, outdoor, and utility umbrellas. We sell products through retail, wholesale, and distributor partnerships across India.
Yes. Rainpopson sells umbrellas to individual retail customers as well as wholesale buyers, bulk purchasers, and distributors.
Our head office is located in Kolaghat, West Bengal, India. We also operate across multiple locations within West Bengal.
Product Related questions
We offer garden umbrellas, outdoor umbrellas, patio umbrellas, and custom-designed umbrellas in various sizes, colors, and styles.
We try to display accurate images, but minor differences in color or finish may occur due to lighting, screen settings, or manufacturing variations.
Yes, customization is available for bulk and wholesale orders, subject to minimum order quantity and availability.
Order and payments options
Retail customers can place orders directly through our website. Wholesale and distributor customers can contact us via the website form, phone, or email.
We accept secure online payments through authorized payment gateways. Payment methods may include UPI, debit cards, credit cards, and net banking
Yes. We do not store sensitive payment information. All transactions are processed through secure third-party payment gateways
Shipping & Delivery
Yes, we deliver to most locations across India. Delivery timelines may vary depending on location and logistics availability.
Delivery time depends on your location and order type. Estimated delivery details will be shared during order confirmation.
Shipping charges, if applicable, will be communicated before order confirmation.
Refund,returns & replacements
Yes, returns are accepted as per our Return & Refund Policy. Eligibility may vary for retail and wholesale orders.
Custom-made and bulk wholesale orders are generally non-returnable unless there is a manufacturing defect or damage.
What should I do if I receive a damaged product?
Wholesale & Distributor Questions
The minimum order quantity for wholesale purchases is 12 pieces.
You can apply through our “Become Our Distributor” page by submitting the application form.
Area exclusivity is not guaranteed unless confirmed through a written agreement.
Support & Contact
You can reach us by phone at +91 7001590414 or email us at support@rainpopson.in during business hours.
Our office is open Monday to Saturday from 8:00 AM to 5:00 PM. We are closed on Sundays.
Area exclusivity is not guaranteed unless confirmed through a written agreement.
Legal & policy Questions
You can find our Privacy Policy, Terms & Conditions, and Return & Refund Policy linked in the website footer.
Our office is open Monday to Saturday from 8:00 AM to 5:00 PM. We are closed on Sundays.
Area exclusivity is not guaranteed unless confirmed through a written agreement.